Buyer Protection

MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Money Back Guarantee Terms & Conditions

1. Contact Seller

Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.

2. Apply for Refund

If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back in 15 Days

Most sellers will return your money in 15 days, however; if it’s not resolved, you can contact AliExpress from the order detail page to escalate your dispute.

Free Return

For items with “Free Return” label, you can return the products within 15 calendar days from receiving the item(s), without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged.
For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Free Return service.

* Large Orders refer to the parcels exceeding one of the following standards:
– Longest side: 120 CM
– Total of length, width and height: 210 CM
– Weight: 30 KG

* Overseas Territories Orders refer to the orders with addresses in the territories of Spain, the postal code of which starts with 35, 38, 51 or 52.


For more details, please consult our Terms and Conditions

Easy

  • Open a dispute, select Return Goods, pack the items and use the return label to send back the returned items.
  • Please return the items in accordance with the instructions on the return form that you receive.

Fast

  • You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund.
  • You can always go to your dispute detail page to keep updated about return progress. After dispute finished with full refund,,your financial institution may take longer to reflect the transaction.

Free

  • For your each  return request, we will provide you with one pre-paid return label. However, in total, you are only entitled to receive a maximum of three (3) pre-paid return labels per month.
  • If you initiate multiple return requests under the same order, you may receive several pre-paid return labels (up to three) or still only receive one pre-paid return label, which shall be subject to the system. If only one pre-paid return label is offered to you for your several requests, please return all returned items in one parcel, otherwise,if you send part of returned items with the pre-paid return label, although you can still return other items under the same order within the time limit, we regret that you may need to pay additional shipping fees for the return of other items.
  • AnyExpress monitors return activity for abuse and reserves the right to limit returns on AnyExpress in all instances.

Local Return (For Eligible Italian Items Only)

You can enjoy our Free Return service within 15 days of receipt of delivery.

Free

  • Sellers can choose to offer this extra service, and will often do so if they are using a warehouse that is located in your country.
  • At present, this service is limited to products from participating Italian sellers only.

Conditions for Submitting Refund Requests

  • The products have not been used.
  • The item is in perfect condition and in its original packaging.

The shipping cost of your returned goods will be paid by the seller.

Local Return

Sellers that offer ‘Local Return’ service will have the above ‘Local Return’ icon on their item details page. With ‘Local Return’ service, you could get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item without any reason.

The return shipping costs to the designated local return address are borne by the buyer.


Statutory rights

The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer.

For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (Please note that in case of return, the buyer must bear the cost of returning the products to the seller).

In Brazil, you will generally have a 30-day (non-durable goods) or 90-day (durable goods) legal conformity warranty. Additionally, you will have a 7-day right of regret as outlined in the Brazilian consumer legislation.

Statutory Rights For EU Consumers